About Us

At First Quality Medical Supplies, we are proud to be a family- and woman-owned company dedicated to providing compassionate, reliable care. Since 1997, we’ve helped individuals and families across the United States access the medical supplies they need with ease, affordability, and peace of mind.

Based in Miami, Florida, our mission is to deliver more than just products—we provide personalized service, expert guidance, and the highest standards of customer care. Whether you’re looking for incontinence products or other consumable medical supplies, our knowledgeable team is here to help you choose what’s right for you.

We are nationally accredited by the Healthcare Quality Association on Accreditation (HQAA), a recognition of our ongoing commitment to quality, compliance, and professional excellence. As a licensed Florida Medicaid statewide provider and in-network partner with many managed care plans, we proudly serve patients, case managers, and healthcare providers with dependable service and trusted products.

From prompt home delivery to emergency support, we are here to ensure every order is handled with care, accuracy, and respect—because your health and comfort come first.

About Us
Mission and Vision

Our Mission & Vision

Our Mission: Caring Beyond Supplies

At First Quality Medical Supplies, our mission is simple: to care for people, not just provide products. We are dedicated to delivering trusted medical supplies with compassion, integrity, and excellence — ensuring every customer feels supported, respected, and confident in their care journey.

Our Vision: Health with Heart

We envision a future where individuals and families can rely on more than just products — they can rely on a partner who truly puts their well-being first. Our goal is to be recognized not only for the quality of what we provide, but for the humanity and service we bring to every interaction, helping to build healthier, stronger communities across Florida and beyond.

Mission and Vision

Our Promise of Care and Reliability

Dependable Products, Compassionate Support

At First Quality Medical Supplies, we believe quality care begins with the products we provide. Every item we carry is carefully chosen to meet rigorous standards for safety and performance. Beyond products, our team is dedicated to delivering attentive, compassionate support — ensuring patients, caregivers, and healthcare partners feel confident and cared for every step of the way.

Personalized Solutions for Every Journey

No two healthcare journeys are the same. That’s why we take the time to understand each person’s unique needs and circumstances. Our staff listens closely, offering customized recommendations and reliable solutions that fit both medical requirements and lifestyle preferences — always with the goal of enhancing comfort, independence, and quality of life.